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Frequently Asked Questions - Coronavirus

graphic of blue binder that says "Coronavirus" with a doctor's latex-gloved hand pointing to the word.

Updated April 6, 2020

Find answers to some of the most commonly asked questions regarding the Rosemont College Community and COVID-19. These include closures, online delivery of classes, and how to stay safe.

 

Q: Is Rosemont College open or closed?

A: All courses of the Undergraduate College and the School of Graduate and Professional Studies are being delivered online through the Spring semester and for the Summer I session.  All College offices are closed until further notice.

The Emergency Management Team has determined that in accord with the mandated “Stay-at-Home” order issued for the Commonwealth of Pennsylvania by Governor Wolf Rosemont College operations will be modified as follows:

  • All courses of the Undergraduate College and the School of Graduate and Professional Studies will be delivered solely online for the remainder of the semester. For more info on online courses, read the information in the "Online Classes" section of this page. 
  • The courses for the Summer I session will also be delivered online. We recognize that many Undergraduate Students have belongings still in our residence halls.  The date when students may collect their belongings is still being determined and will be communicated at a later date. 
  • All College offices will remain closed until further notice.
    • Salaried employees are expected to continue to work from home, as they have been since the initial mandated closure by the Commonwealth on March 13th.
    • Effective, Monday, March 30, hourly employees will be expected to work from home to the extent possible given the nature of their positions. 
    • Supervisors have been charged with assigning appropriate work; some employees may be reassigned to projects in departments outside of their own.
    • All hourly employees will be responsible for maintaining detailed timesheets.  More information will be forthcoming from the Office of Human Resources, and a status update for hourly employees will be issued on a weekly basis.

 

Q:  Have any students remained on campus?

A: Governor Wolf’s mandate required that students leave Rosemont’s residence halls and our campus, effective, Friday, March 13th. Students who could not comply with the Governor’s mandate and were unable to leave Rosemont’s campus for the closure period requested exemptions from the Director of Residence Life.  Requests were considered on a case-by-case basis.

As of today, all resident students have moved out of our residence halls, except for two who have received permission to remain.  We will continue to provide for the safety and comfort of those two students, as well as the professional Residence Life Staff members who reside on campus.  

 

Q: Are College offices open?

A: All College offices will be CLOSED until further notice.

Salaried employees are expected to continue to work from home, as they have been since the initial mandated closure by the Commonwealth on March 13th.

Effective, Monday, March 30th, hourly employees will be expected to work from home to the extent possible given the nature of their positions.  Supervisors have been charged with assigning appropriate work; some employees may be reassigned to projects in departments outside of their own.

All hourly employees will be responsible for maintaining detailed timesheets.  More information will be forthcoming from the Office of Human Resources, and a status update for hourly employees will be issued on a weekly basis.

The Office of Human Resources updated the College’s existing Flu Leave Policy (which provides employees of the College with direction should they become ill) so that it reflects that most current national guidance on the situation. It has been renamed the Communicable Disease Policy. The revised Policy is available to all employees via the iWay.

 

Q: Will the College be issuing refunds for room & board?

A: Adjustments for unused Room & Board will be made based on the date that a student officially notified the Office of Student Life that she/he was vacating campus. For the majority of students, the date was March 13th, however dates did vary based on individual circumstances.

All returning residential students will be issued a credit for the amount of unused Room & Board. All students who are earning degrees and leaving campus at the end of the Spring semester will be issued a check for the balance of their unused Room and Board charges after any outstanding amounts still due the College are deducted.

Checks will be mailed to students’ home addresses by May 31st, 2020. Credits will be applied to students’ accounts by May 31st, 2020.

 

Q: Will Reunion be held in June?

A: The College’s 2020 Alumni Reunion Weekend scheduled for June 5th to 7th, 2020 will be postponed. Alumni of classes ending in 0s and 5s will hold their Alumni Reunion Weekend on June 4th to 6th, 2021, along with the classes of the 1s and 6s.  More information will be forthcoming from the Office of Alumni Relations. See more about this in the Alumni FAQs section.

 

Q: How can students reach the Counseling Center?

Remote counseling sessions are available with staff from the Counseling Center. To set up a session, please contact the Counseling Office at kruti.quazi@rosemont.edu or anne.egler@rosemont.edu.

 

Q: How can students reach the Wellness Center?

Email Helen Cline, Campus Nurse, at helen.cline@rosemont.edu.

 

Q: How can students reach Campus Ministry?

Email CampusMinistry@rosemont.edu or check out Campus Ministry’s Instagram page (ADD handle.)

 

Q: If a member of our community is diagnosed with COVID-19, what will Rosemont College be able to share?

A: The College respects our students, faculty, and staff members’ privacy. The name of an infected person will never be released to the public. However, because coronavirus is a communicable disease, a report will be made to the Public Health Department.

If a member of the Rosemont College community is diagnosed with COVID-19, please be assured that the College will work closely with and guided by city, state and federal officials in this process.

If a student, faculty member, or staff member, has been diagnosed with COVID-19 by a medical professional, Rosemont College must be notified.

  • Students must call the Wellness Center (610-527-0200 x2420) to register their diagnoses and develop a plan for continued communication. Students will not be academically penalized because of the self-isolation. An individual academic plan will be developed for each student for their 14 day self-isolation.
  • Faculty and staff must call the Office of Human Resources (610-527-0200 x2242) to register their diagnoses and develop a plan for continued communication.

 

Q: How do I receive emergency notifications?

Emergency notifications can be obtained from the communication systems listed below: 

Q: What do I do if I cannot access my online courses?

A: Please contact Jeremy Vaughn, Instructional Technologist, at Jeremy.vaughn@rosemont.edu. To access Canvas, direct your browser to Rosemont.Instructure.com Students should also contact their instructor to notify her/him they are having issues with access and have reached out for help.

 

Q: What do I do if I cannot access my online courses?

A: Please contact Jeremy Vaughn, Instructional Technologist, at Jeremy.vaughn@rosemont.edu.

To access Canvas, direct your browser to Rosemont.Instructure.com

Students should also contact their instructor to notify her/him they are having issues with access and have reached out for help.

 

Q: What do I do if I don’t have access to the internet?

A: Comcast is increasing speeds for the Internet Essentials program, and making the program free to new low-income customers for two months, amid the coronavirus outbreak. To sign up for free temporary internet, visit www.internetessentials.com.

 

Q: Do I need to attend my course online at the same time I would have attended on campus? What happens during an online course?

Online courses are asynchronistic, meaning that you meet online in Canvas but not at the exact time and day you have met in-person on campus. Instructors may have a selection of readings, videos, or other documents for students to review.

 

Q: Do I need to attend my course online at the same time I would have attended on campus? What happens during an online course?

Online courses are asynchronistic, meaning that you meet online in Canvas but not at the exact time and day you have met in-person on campus. Instructors may have a selection of readings, videos, or other documents for students to review.

Additionally, there will be assignments to submit, quizzes to take or discussion forums to participate throughout the week. Students should contact their instructor to get specifics on course expectations.

 

Q: What should I do about learning support? Is the Student Academic Success Center available online?

A: Students can still access the SASC.  Send your request to Dr. Coleman (anne.coleman@rosemont.edu), and she will set up remote support for you.

SASC will also hold Drop in Office Hours – Everyone is welcome

  • Dr. Arlicia Miller Tuesdays 11a.m. - 2 p.m.  Zoom https://us04web.zoom.us/j/789202979 Meeting ID: 789202979
  • Dr. Anne Coleman  Wednesday 4 p.m. - 7 p.m.  Zoom https://zoom.us/j/682332648
  • Ms. Christy Leigh Thursday 11 a.m. - 2 p.m. Zoom https://zoom.us/j/776647637

If students are having trouble with content in their courses, they should contact their instructors for support.

 

Q: Is writing support still available?

A: Yes, send all requests to Dr. Coleman  at anne.coleman@rosemont.edu, and she will assign you to a writing support tutor.

 

Q: Can I still meet with a tutor for help with my classes?

A: Yes, send your request to Dr. Coleman, and she will make sure you get support.

 

Q: If I have a question about classes, can I still talk to someone in SASC?

A: Yes, if you already have been in communication with a SASC staff member, please email her/him. SASC staff are checking emails and will respond. Otherwise, email Dr. Coleman (anne.coleman@rosemont.edu). She will return your email!

 

Q: If I receive accommodations, how will that work online?

A: Christy Leigh is working with your professors to make sure you continue to receive appropriate accommodations. If you have questions or concerns, please email Christy Leigh.

 

Q: Who should I contact for advising?

A: Students of the School of Graduate & Professional Studies should contact Student Services at sgps.studentservices@rosemont.edu for questions about registration or for course recommendations.

Students of the Undergraduate College should email their major advisors for preregistration information.  The time period for pre-registration has been postponed one week and will begin the week of March 23.  (See Question below.)

Students who have not yet declared a major will be advised by Dr. Anne Coleman of the Student Academic Success Center. Please email her at anne.coleman@rosemont.edu for assistance.

 

Q: Will I still be able to register for the Summer and Fall semesters?

A: Yes. Students of the School of Graduate & Professional Studies will be able to register as anticipated beginning Monday, March 16th. SGPS registration does not close.

Preregistration for the Undergraduate College has been postponed one week to give students extra time to adjust to online classes and meet virtually with advisors.

Seniors and Honors students can register beginning March 23rd, Juniors can register March 24th, Sophomores can register March 25th, and First Year students can register March 26. Preregistration will remain open until April 10th.

 

Q: Is there a pass/fail option for online courses?

In recognizing the challenges students may have this semester completing online courses to the best of their abilities, Rosemont College has implemented a temporary Pass/Fail policy for grades. This policy will be in effect for the spring semester only.

Please note that this does not diminish the expectations for rigor and academic standards; students opting for a Pass/Fail grade are still required to put forth their best work. 

Students may opt for a Pass/Fail grade in courses this term under the following conditions:  

  • Students may not select Pass/Fail for more than 2 courses during the term.
  • Students may not select Pass/Fail in Education courses or in their Senior Capstone.
  • All decisions regarding the Pass/Fail option must be made on or before April 17. 
  • Students may only request a Pass/Fail grade for courses that began on the ground and were shifted to online.
  • Students are responsible for determining whether a computational grade is necessary for things like graduate school, licensure, certification, financial aid, etc. Some disciplines (e.g., Counseling, etc.) do not allow Pass/Fail grades.
  • Passing a course successfully requires a grade of C- or better for UC and Professional Studies courses.
  • Passing a course successfully requires a grade B- or better for Graduate courses.

The process for requesting a Pass/Fail grade is as follows:

  1. Students must obtain all grades for the course to date where applicable and have a discussion with the instructor regarding progress in the course.
  2. Students then must have a discussion with their advisor and obtain email approval for the switch to Pass/Fail.
  3. The advisor will send to the Registrar’s Office (registrar@rosemont.edu) an email approval for the change.

If you have any further questions, please contact Dean Paulette Hutchinson (phutchinson@rosemont.edu), Interim Dean Karen Geiger (karen.geiger@rosemont.edu), or the Registrar (registrar@rosemont.edu.

 

Q: How can I access Library resources remotely?

A: If students need reference assistance, they can "Ask a Librarian Here"  or email a member of the Library staff.  Reference librarians are on call for you!
The Library’s Online Resources and Electronic Databases are available 24 hours a day, 7 days a week.

 

Q: How can I access books and other course material?

A: Our campus is taking steps to make sure you have access to course materials in response to the COVID-19 pandemic. If you previously accessed textbooks via the library, shared a book with a classmate, or left your books on campus, we have partnered with our campus store,  VitalSource® and major publishers to provide free access to online course material through the remainder of the Spring 2020 semester.

Simply log in to the VitalSource Bookshelf app using your school (.EDU) email address and view course materials from participating publishers via VitalSource’s Explore capabilities within Bookshelf.

Next steps

To get started, students should visit:bookshelf.vitalsource.com

Create an account on VitalSource bookshelf: create a Bookshelf account

Students with existing Bookshelf accounts linked to their institution-provided email address will see a new tab called when they login. This tab provides access to the freely-available ebooks.

 

Q: What is included in Bookshelf?

vitalSource and publishers have worked together to make tens of thousands of ebooks available to allow students to find their required learning materials. Students may access up to seven titles.

Custom content, interactive content, and content used for assessment is not included. Commonly assigned materials from publishers, often referred to as “courseware” (like Pearson’s MyLab, Cengage MindTap, WileyPlus, etc.) are not included in this program. Most custom content is not included in VitalSource Helps.

Any content typically accessed via the LMS, such as Inclusive Access content, will still be available on LMS-integrated accounts. However, ebooks that are part of VitalSource Helps are only available through the Explore tab at bookshelf.vitalsource.com and within all native Bookshelf apps (iOS, Android, Windows, Mac, etc.).

 

Q: Where do I go if I need support with Bookshelf?

You can check out a list of frequently asked questions here.

Click here to get support.

 

Q: Is the Bookshelf platform accessible for students with special needs?

A: Yes. We take accessibility seriously.You can find our VPATs here, and relevant support articles here. We ensure all materials meet a minimum standard of accessibility, and the Bookshelf platform supports even more accessibility features, but publishers determine enhanced accessibility for their own content.

Full program information is available at this link: https://get.vitalsource.com/vitalsource-lpshe

 

Q: Is there a discount for students of Rosemont’s Undergraduate College who enroll in summer school

The cost for a three (3) credit course for Rosemont UC students is $972, which is a 41% discount off the full price of $1,650.  Students register through the iWay for the Summer just as they do for the Fall.  The courses will be posted shortly for the Summer I session.

 

Q: What do I need to know about withdrawing from Spring 2020 classes?

To allow students more time to adjust to the online learning environment before they must make a decision about withdrawing from a class, Rosemont has extended the deadline to April 6th.

Withdrawal Process:

  • Students should coordinate with SASC to withdraw from a class
  • Instructors must provide approval and last date of attendance via email – please check under the People tab in Canvas and report the last activity date
  • Advisors and Financial Aid must approve the withdrawal
  • The Registrar’s Office will process the withdrawal

Commencement and Degrees   

Q: Will Commencement be held this Spring? 

A: The College’s 97th Commencement Ceremony scheduled for May 16,th 2020 will be cancelled.  Diplomas of all eligible 2020 graduates (without academic or financial holds) will be mailed to homes by mid-summer. All 2020 graduates will be invited to participate in the College’s Commencement Exercises on May 15th, 2021. 

Qualified 2020 graduates will have the opportunity to be considered to serve as Student Commencement Speakers for the 2021 Exercises, and all 2020 graduates will be invited to process in academic attire in the Ceremony and receive the congratulations of the President, as well as be acknowledged for all academic awards earned by their 2020 graduation.

We also plan to celebrate the 2020 graduates in a special way on May 16, 2020 through the College’s website and social media accounts.

 

Q: What does the Graduation Fee cover? Why isn’t it being refunded?

A: The $150 Graduation Fee has been charged to each 2020 Degree Recipient to cover the following expenses: 1) Academic Graduation Audits conducted by multiple departments to ensure that degree requirements are met, 2) cost of diploma and mailing the diploma to home addresses, 3) cost of academic attire, and 4) partial cost of the Commencement Ceremony.

Had the 2020 Commencement Ceremony not been postponed because of the coronavirus pandemic, every 2020 Degree Recipient would have been charged the Graduation Fee, regardless of whether or not the Degree Recipient was planning to participate in the Ceremony.

The same now holds true with the Ceremony postponed until May 15, 2021. 2020 Degree Recipients have been charged the Graduation Fee in 2020, and 2021 Degree Recipients will be charged the fee in 2021.

No refunds of the Graduation Fee will be made to 2020 or 2021 Degree Recipients. If they elect to take part in the 2021 Commencement Ceremony, 2020 Degree Recipients will not be charged an additional Graduation Fee in 2021.

 

Q: Why was the decision made to cancel the 2020 Commencement Ceremony?  What will take place at the 2021 Commencement Ceremony to make it special for 2020 graduates? 
 
A: The Center for Disease Control and Prevention has recommended that no events and gatherings of 50 people or more take place through early May.  The College is complying with that recommendation.  In addition, on March 16th, the White House recommended that no gatherings of 10 people or more take place. 

Because the College’s 2020 Commencement was set to take place so soon after the recommendation is scheduled to lift, and in recognizing that the CDC and the White House’s recommendations might also be extended beyond early May and/or that the size of the gathering may be further reduced, the College thought it best to safeguard the safety and well-being of our graduates by holding the Ceremony in May of 2021.

The 2021 Ceremony will recognize the graduates of 2020 separately from the 2021 graduates.  Graduates will be seated by class, and degrees will be conferred accordingly, with each graduate given the opportunity to receive her/his degree on stage.  The College is committed to making the 2021 Ceremony a festive celebration of both graduating classes.

 

Q.Since the Commencement ceremony is canceled, will I still get my degree?   

A. Yes. Even though we are unable to hold the ceremony in 2020, both your transcripts and diploma will both indicate that you received your degree on May 16, 2020   

 

Q. What do I need to do to make sure I'm going to receive my degree?   

A. Students must successfully complete their final courses, be cleared by their academic advisors, and be clear of all financial obligations to the College.   
   

 

Q. I indicated on my graduation survey that I would pick up my diploma, how do I get it if the campus is closed?  

A. The Registrar's Office will be sending emails to all May graduates asking them to verify their shipping address. Look for this email in your Rosemont email account in early April.   
   

Q. Will I still get my cap and gown?   

A. The College will order your cap, gown, and hood next year for your participation in the 2021 commencement ceremony. Your cap will have a 2020 tassel on it.  
 


Q:  I have books that need to be returned to the bookstore. How can I do that when the campus is closed? 

A:  The bookstore operator will be sending a prepaid shipping label to all students who have items out for return, so that those items can be returned to the bookstore without any charge to the student.  

 

 

Q. When can students return to campus to retrieve their belongings?

A. The Rosemont College campus is currently closed by mandate of the Governor of Pennsylvania. Once the mandated closure is lifted and a plan is in place for students to safely retrieve their belongs this will be communicated to all students.

As you know, Governor Wolf recently outlined guidelines for the reopening of Pennsylvania. We are very much aware that many of our residential students are eager to collect the belongings that were left behind in our residence halls.

We have developed a protocol for retrieval of property that will safeguard the health of the entire community, and we will communicate it to you, as soon as the Governor indicates that it is possible for those campus visits to begin. For now, our physical campus is closed, per the Governor’s mandate.

Also, please know that we are aware that some students left rented course materials in the residence halls when returning home. We are actively working with the Bookstore to extend the May 9th rental return date to accommodate those students.

 

Q. Will residential students be receiving a refund for room and board charges?  

A.Adjustments for unused Room & Board will be made based on the date that a student officially notified the Office of Student Life that she/he was vacating campus. For the majority of students, the date was March 13th, however dates did vary based on individual circumstances.

All returning residential students will be issued a credit for the amount of unused Room & Board. All students who are earning degrees and leaving campus at the end of the Spring semester will be issued a check for the balance of their unused Room and Board charges after any outstanding amounts still due the College are deducted.

Checks will be mailed to students’ home addresses by May 31st, 2020. Credits will be applied to students’ accounts by May 31st, 2020.

  
Experiential Opportunities and Post-Graduate Success  
 
Q. How can I receive assistance with searching for employment or exploring post graduate opportunities.

A. You can contact the Office of Experiential Opportunities & Post Graduate Success at postgradsuccess@rosemont.edu. The campus office contact information is available on the Rosemont College Webpage. 
  
Leadership & Engagement 
 
Q. Will there still be an opportunity for Senior portraits?

A. Any senior or graduating student who was not able to participate in Senior portraits in the Fall will be given the opportunity to attend a re-shoot on a TBD date. Students who are looking to re-shoot photos taken in the Fall or to contact the photography company should contact Jessica Burns at Jessica.burns@rosemont.edu.
  

Q. Will we be able to participate in Senior Week? 

A. At the current moment, the traditional Senior Week events have been put on hold. The Office of Leadership & Engagement is exploring alternative options to be scheduled for a later date. Students who graduated with the Class of 2020 will be given the opportunity to attend Senior Week 2021. 
 
Leadership and Academic Awards 
 
Q. Will the College still be awarding end of year Leadership and Academic awards? 

A. At this current time, the College will be holding the annual Founders' Day Awards Ceremony virtually. This award ceremony will take place on April 23rd (Founders' Day). Information regarding awards nominations and announcements will be coming shortly. 

Academic Honors Day Ceremonies for the Undergraduate College and the School of Graduate Studies will not be held on May 2, as scheduled. Students will receive the awards that they have earned via US Mail. 

Q: What events have been cancelled?

A: All College events (lectures, conferences, non-credit classes, and events of the Offices of Alumni Relations, Admissions, SGA, Campus Ministry, and student clubs) are canceled from Friday, March 13 through June.

  • The College’s 97th Commencement Ceremony scheduled for May 16, 2020 will be cancelled.  Diplomas of all eligible 2020 graduates (without academic or financial holds) will be mailed to homes by June 1, 2020. All 2020 graduates will be invited to participate in the College’s Commencement Exercises on May 15, 2021.  See "Commencement FAQs" for full details.
  • The College’s 2020 Alumni Reunion Weekend scheduled for June 5 to 7, 2020 has been postponed. Alumni of classes ending in 0s and 5s will hold their Alumni Reunion Weekend on June 4 to 6, 2021, along with the classes of the 1s and 6s.  More information will be forthcoming from the Office of Alumni Relations.
  • We are planning to hold our two upcoming Admissions events for the Undergraduate College, our Accepted Students Day on April 18 and our Open House on April 25, in a virtual format.   In addition, we are enhancing the sections of our website for the Undergraduate College and the School of Graduate and Professional Studies, so that interested students can learn about the College without visiting campus.
  • Plans are also underway to distribute the awards for the Academic Honors Day and Founders’ Week award ceremonies; details will be communicated shortly.
  • Mass will not be celebrated in the Chapel of the Immaculate Conception on the following Sundays: March 15, March 22, March 29, April 5, and April 12.
  • Athletics (all practices and games) are cancelled at least through April 14
  • On March 20, the Colonial States Athletic Conference (CSAC), with unanimous support from its Board of Directors and in an effort to prioritize the health and well-being of its student-athletes, coaches, officials and campus support staff, announced the suspension of all athletic activity, including contests and championships, for the remainder of the 2020 spring semester.

Cancelled events include, but are not limited to:

March

March 16th – Undergraduate College Trip to Holocaust Museum

March 18th  – Open Campus Meeting

March 18th - Interfaith Panel on Care of Creation  

March 19th – RAC Easter Egg Hunt

March 20th – Symposium – Institute for Ethical Leadership & Social Responsibility

March 21st – Undergraduate College Open House

March 25th – Seder Supper

March 25th – Golden Rose Mass & Luncheon

March 26th – School of Graduate & Professional Studies Alumni Networking Happy Hour

March 27th - 29th - Student Spring Retreat

March 28th – SEPCHE Honors Conference

March 29th – Bus Trip to DC

March 31st – Centennial Committee Meeting

 April

All Forum Non-Credit Courses

April 1st- Raven Community Day & Wellness Fair

April 2nd – Neighbors’ Meeting

April 3rd – Spring Formal

 

Q: Will Reunion be held in June?

A: The College’s 2020 Alumni Reunion Weekend scheduled for June 5th to 7th, 2020 will be postponed. Alumni of classes ending in 0s and 5s will hold their Alumni Reunion Weekend on June 4th to 6th, 2021, along with the classes of the 1s and 6s.  More information will be forthcoming from the Office of Alumni Relations. For questions, please reach out to:

Joe Darrah
Director of Alumni Relations
joe.darrah@rosemont.edu
610-527-0200 x2805