Troubleshooting guides provided by Rosemont College
Plug-ins, Players, and Viewers
Email Support
Rosemont College Email can be accessed using any email client, such as Netscape Messenger, Eudora, Pegasus, or Outlook, that can be configured for POP3 service.
The Incoming mail (POP3) server is mail.rosemont.edu
The Outgoing mail (SMTP) server is mail.rosemont.edu
If given the option, do not choose to log on using Secure Password Authentication.
You can also access your email via Webmail at:
http://mail.rosemont.edu
NOTES:
- Do not leave important or essential e-mail on the Rosemont server. It is possible for an account to become inaccessible, necessitating it being deleted and re-created. In this case, e-mail and address books will be lost.
- Rosemont's web-based e-mail program is limited in scope and is not recommended for reading and archiving large amounts of e-mails, or for sending large attachments, such as graphic files. Large files can be compressed using a zip utility before being attached.
- Those receiving numerous e-mail messages should forward their rosemont.edu mail to another web-based e-mail system, or use a local e-mail management system.
- The size of your Rosemont account mailbox is limited (10MB). You should check your mail often and delete old messages or store them on your hard drive or diskette. You should always try to maintain a quota of 50% or less.
- All communication that comes from the College will be sent to your rosemont.edu email account only. You may elect to have this mail forward to a personal account.
GETTING TO WebMail
To get to WebMail, go to http://mail.rosemont.edu
Enter your Rosemont User ID and Password. These are case sensitive....make sure your Caps Lock is not on and use lowercase letters. Usually, your User Id is the first letter of your first name combined with your last name. (This is not always the case however). Your temporary password will be mailed to you. Keeping the Restrict IP address box checked will give you increased security meaning no one else can login as you from a different computer at the same time.
AOL USERS: Un-check the "restrict IP address" box if you experience difficulty.
Additional Functions:
Changing your password; Forwarding email; Vacation message
At the login page, http://mail.rosemont.edu do not enter your UserID or Password
Instead, click on the "Click Here to Modify User" text message at the login screen.
In the Master Account field, highlight postmaster, and replace it with your own User Id. In the Domain Name field, enter rosemont.edu. In the password field, enter your password.
Click Login, then click the MODIFY USER (your user name) text on the next screen.
- To change your password, enter a new password twice. Your password should be a combination of letters and numbers.
- To forward your Rosemont email to another account, click the ENABLE FORWARDS radio button, and enter the alternate email address in the FORWARD EMAIL TO field. Your Rosemont email will be forwarded to that account.
- Whatever changes you make on this page require you to click the "Modify User" button to before they are in effect.
- When you are through, click "Main Page", the "Logout".
This screen also lets you create and enable a vacation message, which will be automatically sent to people who send you email while you are away or on vacation. Whenever making changes to this screen, you must click MODIFY USER.
Assistance With Internet Connection
RHA has worked hard to create a system called the Internet Request Service (IRS) for students to request assistance in resolving any internet connection issues that might arise during the semester. The most common time to place these requests are at the beginning of the semester or if a student has taken her computer away from the college during scheduled breaks (i.e. Spring Break, Christmas Break.) The procedures for IRS have been modeled on the system we currently use for Work Orders, and are as follows:
The student should fill out the blue form, which will be located outside of her RA's door. She should provide as much information as possible, including name, room number, extension, operating system of the computer, etc. Incomplete information may delay the connection assistance process.
The RA will forward the request to the RC, who will be sure that the call reaches the appropriate technicians. The RC will monitor the process to completion.
Keeping Your Computer Healthy
Many things can go wrong with your computer. IT does not have the resources to care for student computers, and therefore it is the responsibility of the student to ensure the proper care of her computer. IT will assure the connection in your room is active. We will help to verify that your computer can send and receive data to and from the jack. All other issues must be referred to independent computer service providers.
Here are some tips on maintaining a healthy computer:
- Many computer problems are brought to the attention of computer companies, and periodically these companies will update their programs to fix these problems. While it is important to update all of your software so that it works correctly, updating your operating system software is essential. To insure that your computer has the latest updates for Windows 2000 Professional and Windows XP Professional please go to http://windowsupdate.microsoft.com, and click on the selection "Scan for Updates." Microsoft will scan your computer to insure that your computer has the most up-to-date fixes for known computer problems. Periodically check back to rescan for updates.
- Understand how to operate your anti-virus program. Viruses are constantly changing and new ones are frequently introduced, as a result anti-virus programs depend on users to make certain that the newest virus protections (called definitions) are downloaded to the user's computer. Most anti-virus programs make updating the program with the latest virus definitions very easy, and intuitive. You should maintain a minimum of a one-year subscription for AV definition updates. Once you learn how to update your anti-virus program, do so frequently. You can also set options to download them automatically.
- Do not use file-sharing programs, such as Kazaa. Sharing files in this manner can leave your computer open to viruses, worms, and corrupted data. In addition these programs are generally used to share music, video, and/or software programs, and downloading unpaid-for music, videos and software is illegal. Furthermore downloading large files (music, video, software) whether legal or not demands a high percentage of available bandwidth. Such activity can make you a top-talker, and in violation of Rosemont's Acceptable Use of Technology Policy.
- Periodically, the IT department may, at its discretion, provide workshops, help sheets, or computer tips to aid students in computer maintenance. However these activities do not constitute a responsibility for maintaining student computers, installing hardware or software on student computers, or troubleshooting student computer problems. The Rosemont Helpdesk is not for student use. If a student believes that she has encountered a problem with her internet connection, she should utilize the IRS.
Both RHA and IT are committed to providing students with efficient and consistent internet access. Students can insure that their internet access, and computer difficulties will be resolved if they follow the guidelines and understand the policies set forth in this memo. By working together, RHA, IT and the student body, we believe that the process for providing internet access for the student body will be seamless, and efficient. We thank you in advance for your cooperation.