Student Services

Student Services is here to help you succeed and make the most of your Rosemont experience. We offer a full range of services and resources to support you from your first registration through graduation.

Any question that your Program Director or Faculty member can’t answer, we can.

If you are enrolled in a bachelor’s degree program, here is your Handbook.

Use control + F to search the handbook by keywords, such as “payment plan,” “drop and add,” “Commencement,” or any question you have.

If you still have questions, “How do I….?” or “where do I?” or “who do I talk to?”  send us an email or pick up the phone.  We know the answer to every question.

What is Epsilen, and how do I access it?
Epsilen is the online learning platform where you will access all your online courses. You will receive an email from Epsilen to activate your account and build your ePortfolio. Information regarding syllabi and resources for in-classroom courses are posted in Epsilen too.

How do I get into my Rosemont email?
The login for your Rosemont email will be sent to the email address you provided when you applied to Rosemont.

What is the iWay, and how do I access it?
The iWay is the student information portal, where you can: view course schedules, register for classes, check your grades, and find out where and when your classes meet.

How do I retrieve my email password?
Email passwords are confidential, and can only be retrieved by emailing the help desk at

How do I drop a class?
A course drop must be done within the first week of classes.You may drop a course by logging in the iWay and clicking on the Student Services tab, then "Registration". If you have difficulty, contact Student Services.

What is the difference between a drop and a withdrawal?
A drop completely removes the course from your transcript, and no bill is generated. A drop must be completed in the first week of classes. After the first week, the option is to withdraw from the class. A "W" will appear on your transcript, and there will be full financial responsibility. Withdrawal forms are found on the iWay on the Student Services tab, under "Handouts". Forms must be faxed to Student Services before the end of the session.

How do I register for my first class?
Your first registration will be processed manually by Student Services.

Who is my advisor?
Your program director is your advisor.

Can I take Dantes and/or Clep exams to fulfill General Education courses? 
Yes. Testing for courses must be approved prior to your taking the test(s). Please contact your program advisor or director.

Can I earn credit for my past or present professional experience?
Yes. We call this a Portfolio Learning Assessment. Students should contact their advisors about testing for credit.

Contact Us

Main Campus

Karen Scales

Director of Student Services
610.527.0200 x2187


Brian Zusi

Coordinator of Student Advising & Retention
610.527.0200 x2267


Alana Luttermoser

Academic Services Administrator
610.527.0200 x3108


Branka Saula

Assistant Coordinator of Student Services
610.527.0200 x2390


Rosemont Downtown

Nicole Contosta

610.527.0200 x3001

Office hours: Monday & Tuesday 2:30 - 6:30 p.m. | Wednesday & Thursday: 4:30 - 6:30 p.m.

100 South Broad Street, 16th floor
Philadelphia, PA